Customer Service Representative
at Staffing Now

Date Posted: 7/17/2015

Job Description

Our client in the shipping industry is currently searching for a bilingual English and Portuguese customer service represetnative with a familiar background in sales and customer service and working knowledge of salesfoce.

 

Position Responsibilities

-  Responsible for responding to customer requests/issues in a timely and professional manner and resolving business issues promptly.

-  Receive and handle emails, phone calls and live chats.

-  Log all the cases in Salesforce (phone calls).

-  Accountable for driving customer satisfaction by understanding the root cause of the business issues and ensuring proper solutions are provided.

-  Strictly follow the SOPs and handling customer request and queries.

-  Build, maintain and strengthen business relationships with customers.

-  Develop and foster deeper understanding of customer needs, concerns and future plans.

-  Work closely with other IT team to resolve production issues and outages.

 

Education & Professional Qualifications:

-  HS Diploma required.  Bachelor’s Degree preferred.

-  Minimum 3 years’ experience as customer service representative.

 

Skills & Qualities:

-  Outstanding communications skills both oral and written

-  Ability to effectively communicate and interface with customers, peers as well as executive level management.

-  Fluent English and Portuguese

-  Possess pleasant, yet assertive telephone personality with good listening skills.

-  Strong problem solving skills with the ability to dive deeply into and understand business problems to provide accurate solutions.

-  Ability to work well under pressure.

-  Excellent organizational skills, able to set priorities, and be responsive to customer requests.

-  Demonstrates business knowledge, perspective and ethical behavior.


Job Number:   266459

Job Snapshot

About Us

Staffing Now®

STAFFING NOW® is one of the fastest growing administrative recruitment services and staffing agencies in the U.S. Staffing Now specializes in matching administrative professionals with the right temporary or full-time job opportunities with a variety of employers in all industries.

Our staffing agency takes pride in building long term relationships with our employers and job seekers in order to fully understand their needs and goals. As one of the premier staffing and recruiting firms in the country, we have distinguished ourselves as a personable and professional firm. Our success is directly dependent on the success of our employers and job seekers so we strive to use our industry expertise to make the perfect match in staffing, recruiting and candidate placement. Visit our testimonials page to see what our satisfied employers have to say about Staffing Now's reputable services.